Questions

1. What does UDAP do?
2. Who is eligible for a UDAP contract?
3. I am graduating in May, but living in my apartment until August. Is there a summer UDAP contract that I can buy?
4. What are my responsibilities when I buy a UDAP contract?
5. How much is a UDAP contract?
6. When can I purchase a contract?
7. How do I purchase a UDAP contract?
8. What do I do when I need to renew my contract?
9. My roomate bought a UDAP contract and didn't tell me. Now, we both have one. Can I get a refund?
10. I bought a contract in May for the summer, but now I am not a student anymore. Can I get a refund?
11. I tried to purchase the contract, but an error message appeared on my screen. Why doesn't it work?
12. I bought a UDAP contract in May, its now August, and I am moving. Do I need a new contract?

Question
What does UDAP do?
Answer
UDAP is a JMU sponsered program that protects your credit rating and allows you to get utility service connections with out a deposit.
JMU becomes your guarantor for payments up to specified limits: $200 for gas and electric and $180 for water.
If you move out of your apartment and/or your utilities have been disconnected, you will be sent a bill for three months from the utility company. If it remains unpaid, UDAP will pay the utility company. The amount that UDAP pays will be put on your JMU tuition bill and a hold placed on your JMU records. If the amount due exceeds the UDAP limit, that portion will be turned over to a collection agency at the three month time period.
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Question
Who is eligible for a UDAP contract?
Answer
To be eligible for UDAP (Verified through Ecampus):

1. Must be enrolled as degree-seeking and currently active.
2. No JMU financial holds (Please take care of all holds before purchasing a UDAP contract).
3. Must be a student living off-campus.
4. Requires a JMU Email account.

Question
I am graduating in May, but living in my apartment until August. Is there a summer UDAP contract that I can buy?
Answer
We do not sell UDAP contracts to graudating seniors. If one of your roommates is an underclassman, he/she could purchase a UDAP contract for the apartment. Otherwise, you need to contact the utility companies directly to see if they will extend your contract.
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Question
What are my responsibilities when I buy a UDAP contract?
Answer
You are responsible for connecting / disconnecting all your utilities (UDAP has no authority to connect or disconnect your utilities).
If you go away for the summer, you are still responsible for any charges as long as the utility connections are in your name.
If you sublease your apartment, disconnect all utilities in your name. The person subleasing the apartment should put all utilities in his/her own name and can purchase his/her own UDAP contract.
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Question
How much is a UDAP contract?
Answer
$35.00
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Question
When can I purchase a contract?
Answer
Contracts go on sale in April for the next school year and can be purchased anytime through ecampus. Contract terms end on May 31 of the following year.
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Question
How do I purchase a UDAP contract?
Answer
The contract can be purchased online through ecampus. Please, go to Step 1 to determine if you need the contract. Step 2 will direct you through the process process and Step 3 will tell you how to set up the utilities.
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Question
What do I do when I need to renew my contract?
Answer
Not Moving:

1. Buy a UDAP Contract.
2. Identify your needed utility connections.
3. Contact those utility companies to tell them you just purchased a new UDAP Contract and would like to continue service with them.

1. Buy a UDAP Contract.
2. Identify your needed utility conenctions.
3. Contact those utility companies to tell them you just purchased a new UDAP Contract and would like to continue service with them but you will be moving.

1. Buy a UDAP Contract.
2. Identify your needed utility conenctions.
3. If you are establishing NEW CONNECTION with HEC or HARRISONBURG WATER & SEWER, you can choose the option to connect ONLINE.
4. If you are establishing NEW CONNECTION with SVEC or COLUMBIA GAS you must still contact them to request connection. They will give you instructions on submitting your contract.

Question
My roomate bought a UDAP contract and didn't tell me. Now, we both have one. Can I get a refund?
Answer
The UDAP contract is non-refundable, but if two contracts are purchased we may be able to give a refund in limited circumstances. Please, contact us before moving into your residence. If you have used both contracts for any period of time, then we cannot give you a refund.
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Question
I bought a contract in May for the summer, but now I am not a student anymore. Can I get a refund?
Answer
The UDAP contract is non-refundable. If it is used for any period of time, then it cannot be voided.
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Question
I tried to purchase the contract, but an error message appeared on my screen. Why doesn't it work?
Answer
You may have a financial hold on your records. Please, check to see if you have a hold and pay it. If you don't have any holds, then please email us at udap@jmu.edu and describe the problem.
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Question
I bought a UDAP contract in May, its now August, and I am moving. Do I need a new contract?
Answer
No, the contract is good for one year and covers the student whereever they live. Whoever is moving into your old residence may need a contract to cover them there. Contact the utility companies and let them know you have moved.
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